Shipping Policy for SIBI GAME – PLAY FOR FUN

Effective Date: March 29, 2025

At SIBI GAME – PLAY FOR FUN, we aim to provide a seamless experience not only in gaming but also when it comes to the delivery of any physical products or merchandise that may be available through our website. This Shipping Policy outlines the process, terms, and conditions related to the shipping of products ordered on our website. Please read this policy carefully to understand how shipping works for your orders.

1. Shipping Availability

We currently offer shipping services for physical products only. Our primary offerings are digital content such as games, in-game items, and virtual goods, which are delivered electronically and do not require shipping. However, if you purchase physical merchandise, such as branded goods, accessories, or physical game cards, the following shipping terms apply:

  • We ship to most regions in the United States and select international locations.

  • Shipping availability may vary based on product type, delivery address, and current stock levels.

If your delivery address is outside of our serviceable regions, you will be notified during checkout, and you may not be able to complete your purchase.

2. Order Processing Time

Once you place an order for physical products, we begin processing your order immediately. The time it takes to process and ship your order depends on product availability and your chosen shipping method.

  • Order Processing Time: Typically, orders are processed within 1-2 business days.

  • Shipping Time: Shipping times vary based on the shipping method selected during checkout and your delivery address. Please refer to the expected delivery times for each shipping option at checkout.

Please note that processing times may be longer during peak shopping periods, such as holidays or promotional events.

3. Shipping Methods and Costs

We offer a range of shipping options to suit your needs. Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination address. The available shipping methods include:

  • Standard Shipping: This is the most cost-effective shipping method, with delivery typically taking 5-7 business days for domestic orders within the United States.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options that typically take 2-3 business days for domestic orders.

  • International Shipping: For customers outside of the United States, international shipping options are available. Shipping times for international orders typically range from 7-14 business days, depending on the destination country and local postal services.

Shipping costs will be calculated at checkout, and you will be presented with the available shipping methods and their respective costs based on your shipping address.

4. Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This email will contain a tracking number that you can use to track the status of your shipment.

You can also log into your account on our website to view the status of your order and obtain tracking information.

5. Shipping Restrictions

There are a few restrictions that apply to our shipping policy:

  • We are unable to ship to P.O. boxes or APO/FPO addresses.

  • Certain products may be restricted from being shipped to specific international destinations due to local laws and regulations. If this is the case, you will be informed during the checkout process.

Please ensure that the address you provide is correct and complete to avoid any delays or delivery issues. If you need assistance with your shipping address, please contact our support team before completing your purchase.

6. Customs and Import Duties

For international orders, please note that you may be subject to customs duties, taxes, or import fees upon delivery. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office to determine any additional costs that may apply before placing an order.

SIBI GAME – PLAY FOR FUN is not responsible for any delays or issues that arise due to customs processing.

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email, which allows you to track the status of your order in real-time. You can also log into your account on SIBI GAME – PLAY FOR FUN to track your order. Please note that it may take up to 24 hours for the tracking information to appear in the carrier’s system.

If you encounter any issues or need assistance with tracking your order, feel free to contact our customer support team for help.

8. Lost or Damaged Items

While we make every effort to ensure that your order is delivered safely, in the rare event that an item is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to investigate the issue and offer solutions, which may include a replacement or refund, depending on the situation.

  • Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damaged product and packaging to assist us in processing your claim.

  • Lost Items: If your order is lost in transit, please notify us within 14 days of the expected delivery date. We will initiate an investigation with the carrier to locate your order and assist with a resolution.

9. Return Shipping

In the case of returns, customers are responsible for covering the cost of return shipping, unless the product is defective or damaged upon arrival. For more information on returns, please refer to our Refund and Returns Policy.

10. Shipping Policy Changes

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our services after any changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us:

SIBI GAME – PLAY FOR FUN
Phone: (336) 376-1149
Address: 9144 Sylvan Rd, Liberty, North Carolina (NC), 27298, USA
Email: contact@sibigame.com

Thank you for choosing SIBI GAME – PLAY FOR FUN! We strive to provide an excellent shopping experience and efficient shipping services for all of our customers.